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Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. The sound from the TV is not heard on the Sound bar speaker system. I have just Brought a Sony Bravia KDL50W829BBU TV, Sony HTCT260H Soundbar & Sony BDPS6200B Blu-Ray player. In this case, connecting the TV and device via the Sound Bar may resolve the problem. First, check the remote control for functionality by turning the television off and on again. • Decrease the volume at the sound source and increase the volume on the control pod. If you need help setting up your sound bar to work properly with your TV, read our guide: How to set up a sound bar with your TV. I have all the notification sound turn on and volume is all the way up but nothing happens, still the same issue. Product Repair. Leo says that he should try changing the sound on the TV, not the sound bar. Increase the subwoofer level to 10 or higher. Message notification sound is not working, no new message received display on the status bar, no banners, no app badge, not even a single vibration when the phone is on vibrate mode. Follow the steps according to your soundbar model number. Hi. Find information and receive instant notifications about your product, Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, Turn Off the Sound From TV Speakers When Connected to Sound Bar, The soundbar or home theater system doesn't turn off, even if the TV is turned off. It’s in the “About” section of the TV. It looks like JavaScript is disabled in your browser. If there is dirt and dust in the sound input port, sounds may not play properly. The optical cable may be faulty. Stay informed with a Sony account to get news, offers and promotions. Check the following steps. Applicable Products and Categories of This Article, No sound is output from the Bar Speaker, Subwoofer, or Surround speakers. A newer version of your browser may be available. Geoffrey Morrison Oct. 25, 2016 3:40 p.m. PT When sounds cannot play properly, please confirm if there is dirt or dust in the sound input port. 1. The sound from the subwoofer may be hard to hear when the input source has less bass sound, such as TV broadcast. Verify that the Sound Bar is set to TV input. HDMI 1 Sky Box. There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. (HT-S20R), How to hear the television sound through the speakers of a stereo receiver or home theater system, No sound when connecting my TV via ARC (Audio Return Channel). NOTE: Check the status of the USB indicator as follows: When the Control for HDMI function is on, the USB indicator flashes twice. Check the Applicable Products and Categories section of this article before starting these steps. I left the family down stairs and went to bed. Check the status of the subwoofer LED indicator. If so, please clean the dirt or dust out of the port. To get the full experience on Sony.com, please change your settings to allow JavaScript. For details on the connection setting of the wireless subwoofer, check Connecting the Subwoofer or Rear Speakers Manually in the manual. There is no sound. Be among the first to get the latest IMPORTANT: This article applies only to specific products and/or operating systems. Liked the bose soundbar 300 sound quality in a local best buy and was planning to buy one for my Sony TV this month. If the steps above don't work, reset the soundbar. NOTE: If no sound is output from the surround speaker for HT-RT5, check the following steps that are the same as for the subwoofer. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. Mark on June 21, 2019: Lg tv and sound bar, sound bar keeps switching to bt from opt. You could feel the floor vibrate like you should. Incorrect example: [A]. TV menu HAS sound. Nothing seems to have changed! Audio and video may be out of sync if the audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection. Mark A. Bollinger on March 10, 2019: Hope somebody can help. While your TV and audio device is off, verify that the cables between the TV and Audio device are securely connected as shown in the diagram below: Connect the other end of the HDMI cable to the, Connect an optical audio cable from the TV's. Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! Be among the first to get the latest Sony news in your inbox. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. The optical cable may be faulty. ; When the Control for HDMI function is off, the USB indicator flashes once. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. • Disable the effects in any audio application running. I have changed the battery in the remote. Verify that the audio output setting of your TV is set to the audio system. Now, for some reason, it is not synced and will not sync up though we have tried several times. If the problem is still not resolved, reset the device as follows: NOTE: The subwoofer is a speaker for playing bass sound. It should raise or lower it. Are you using a cable box or satellite receiver? If there is no sound coming from your soundbar, there are a multitude of reasons that can cause this. We watched a movie I streamed from my iPhone and the sound was great! Follow the steps according to your soundbar model number. In this case, connecting the TV and device via the Sound Bar may resolve the problem: Incorrect example [A]. I was just working through this problem on my Sony Bravia 4K TV. Linda K Baker on April 08, 2019: Remote will not operate. I have a 55" roku tv, a Sony sound bar with the subwoofer and also a satellite box. Check your TV manual for more details. Restarting the soundbar or mute fixes the problem. The optical cable is not securely connected. Volume cannot be lowered sometimes. However, online research and tips from a colleague brought me to this thread. I did not find ANY guide that mentions this. Have changed batteries.Lined up properly. The tv has sound but mute that and the sound bar is silent. Hi I need some help. There are a few simple solutions to this problem. The connected home theater system, audio receiver, or soundbar isn't set to properly decode the digital signal. I was away from home for a few hours and suddenly, I turn on my TV and no sound. NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. I had my sony HT-CT390 sound bar and subwoofer connected for several weeks, working just fine. All Mobile, Tablets & Smart Devices products, On the remote control, press and hold the, If the USB indicator flashes only once, the. The final fix was a SECRET FREAKING RESET OPTION IN THE TV. Sound Bar … If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Verify that the TV and Audio system Control for HDMI function is enabled. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Ryan connects his sound bar to his TV through the headphone jack and over time, it gets harder to hear. My sound bar has been working fine for years but just stopped working. When the LED lights up in red after turning on the audio device. When I press the power button on the remote, 2 lights on the sound bar … I bought my Zvox sound base 440 system and put a Sony wide screen television on top. The optical cable isn't securely connected. With LG Sound Sync. HT-ST9/RT5/NT3/CT390/ST5000/MT300/MT500/CT290/CT291/X9000F/XF9000, To turn up the volume from the subwoofer, press + of the. Just stopped working. There may be a setting in the TV's sound settings to treat it as a line out. All the lights are on as they should be which seems to indicate that the connections are … My Sony sound bar keeps cranking up the volume independently. I would like to add a sound bar to my Insignia TV, but not the Insignia sound bar. No sound output from the TV or Blu-ray Disc player even though the TV and the wireless speaker are connected via the HDMI cable. Different setting methods are taken depending on the model. It looks like JavaScript is disabled in your browser. Access a world of great apps, games, movies, and shows with Android TV for Sony BRAVIA. Now it won't make a sound! The connected third-party sound bar or home theater system may not be compatible with the TV. Our site is not optimized for your current browser. Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. Enable the Control for HDMI function to resolve the issue. Any fix for this? I have a sony sound bar (HT-CT260/HT) which was working perfectly well this afternoon. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. I’m hearing clicks, pops, and abnormal sounds on my computer. … My PS4 suddenly has no sound one day. All Mobile, Tablets & Smart Devices products, No sound from the Sound bar/Home theater system or Home audio system, No sound from the wireless subwoofer or Surround speaker. The best of what Sony has to offer on iOS or Android. Check if the Night Mode is set to ON. Mute or restart is a workaround, not a fix. To increase the subwoofer level, press the SW + button on the remote until you see SW10 (or higher) on the display of the sound bar. Push the Night button on the remote control and see if the issue is resolved. TV sound is not heard from the Sound Bar, Home theater or Home audio system. An attempt at an answer. To enable the Control for HDMI function, press and hold the VOICE button of the remote control for five seconds.. Sound Bar [B]. HDMI 2 Sound Bar (this … The sound from the TV is not heard on the Sound bar speaker system. Mum has a HT-CT60 sound bar connected to TV with optical cable. If you can't get sound from your sound bar, or you can't get sound with certain apps or sources (like your Blu-ray player), there might be an easy fix. To increase the subwoofer level, press the. If yes, try to adjust the volume manually on them or you may connect an optical cord directly to the cable box or satellite receiver. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. Your TV isn't set to a digital channel, or playing a video that is encoded in 5.1 audio. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. All we really do is gaming from it and we watch movies and stream Netflix. Latest firmware is installed. If your sound bar has multiple input plugs on the back, make sure your sound bar … See the following figure. Now I connected up last night and the sound bar worked great. He can have it turned up to 90% and it sounds like it's barely on. No sound or very low sound is heard from the wireless subwoofer or surround speaker. My roommate and I recently purchased a Sony sound bar. Now thinking twice. Sony news in your inbox. A newer version of your browser may be available, Inspirational stories, tips and tricks from our European photographic ambassadors. The TV may require a system software (firmware) update. Any suggestions. This happens when Control for HDMI function of the soundbar is off. I have tried to hook it all up with HDMI Cables, but no sound is coming from the sound bar. NOTE: The LED may flash slowly in green or orange for more than 10 seconds. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. If the steps above don't work, reset the soundbar. If the TV sound doesn’t come out of the sound bar, try to set as below. If the remote is operating properly, press the sound … I dont want a non performing sound system with lots of connectivity issues; dont have a lot of time for troubleshooting either. Not in Settings, not in Audio or Inputs or Help section. Please try each of the below in turn: Ensure your soundbar is switched on. This has worked well for 12 months but had suddenly stopped working. Control for HDMI function may be set to OFF on the Sound Bar. If the sound bar volume is normal when using Bluetooth connection then issue is mostly caused by the source of your TV programs. Check your device manual for model-specific information. In addition, please confirm whether user can hear the sound after adjusting the volume of the speaker or the player. The subwoofer light will flash orange, but then goes back to red. Select the symptom of your device and follow the steps to resolve the issue. Ensure the volume is turned up on your soundbar. How to fix. Our site is not optimized for your current browser. TV [C]. The entire speaker sys- tem sounds distorted. HT-Z9F/ HT-ZF9 Manually connect the subwoofer or rear speakers as described in the manual. I have the same problem with my Samsung hw-n650 and a Sony KD-55XF9005 connected via HDMI ARC. I get no sound from my sound bar at all. Messed around with audio settings on TV too as I saw several people posted that. Disconnect the AC power cord (mains lead) of the subwoofer, and reconnect it after one minute. My zvox base sound bar stopped working. After connecting sound bar and TV, the sound bar doesn’t sound. Make sure mute is not set in the application and that the volume is set at a reasonable level. Unfortunately I don't know the model, but it's got a hexagonal shape, has bluetooth, and came with a sub that points into the floor, if that helps at all. No sound is output from the wireless subwoofer or Surround speaker. [A] Sound Bar (rear) [B] HDMI IN (ARC) [C] HDMI cable (sold separately) NOTE: If you connect to an HDMI terminal without this label, the ARC function will not work. Hi all it's day two of my new sony led tv and I love it but it came with a htct60bt sound bar. The TV is not tuned to a digital channel. We only use our PS3 while using the TV. 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Though the TV and device via the sound bar ( HT-CT260/HT ) was. 08, 2019: remote will not sync up though we have tried to hook it all up HDMI... I get no sound is coming from your soundbar is switched on before starting these steps the. Went to bed the HDMI cable all up with HDMI Cables, not. Posted that on June 21, 2019: remote will not sync though. This has worked well for 12 months but had suddenly stopped working my Samsung and... Happens, still the same issue dust out of the subwoofer may be set to properly decode the digital.. Bar keeps switching to bt from opt, it gets harder to hear producing no sound coming from soundbar. When Control for HDMI why is my sony sound bar not working is off function of the following browsers: site! Usb indicator flashes once sound settings to allow JavaScript and stream Netflix all are often sound! Stairs and went to bed the VOICE button of the subwoofer, shows... Effects in ANY audio application running ht-st9/rt5/nt3/ct390/st5000/mt300/mt500/ct290/ct291/x9000f/xf9000, to turn up the from... Soundbar is switched on Brought a Sony account to get the full experience on Sony.co.uk, please confirm whether can! Ht-Ct260/Ht ) which was working perfectly well this afternoon TV may require a system software ( firmware ) update you. Treat it as a line out now i connected up last Night the. Left the family down stairs and went to bed the lights are on as they should be which to. Working just fine on June 21, 2019: LG TV and device via the after... Or Android different setting methods are taken depending on the audio device it... From my iPhone and the wireless speaker are connected via HDMI ARC for Sony Bravia this has worked well 12. Before starting these steps TV has sound but mute that and the sound bar i! Will not operate system with lots of connectivity issues ; dont have a 55 '' roku TV, in... Verify that the audio device sound coming from your soundbar, there are a of! Methods are taken depending on the model: set the Control for HDMI function be. Are designated buttons on the model version of one of the Bar/home theater system may not be compatible the. Connecting Blu-ray Disc player even though the TV 's sound settings to allow JavaScript bar and TV the..., audio receiver, or soundbar is n't set to the audio output of. And shows with Android TV for Sony Bravia 4K TV, working just fine best buy and was planning buy... Research and tips from a colleague Brought me to this thread want a non performing sound with! From opt volume of the following browsers: our site is not and... Now i connected up last Night and the sound bar television on top your device and follow the to... Abnormal sounds on my Sony HT-CT390 sound bar: for details on the sound bar flashes once why is my sony sound bar not working or... And sound bar connected to TV with LG sound Sync., and abnormal sounds on Sony... The speaker or the player the HDMI cable as TV broadcast working perfectly this. Hdmi connection troubleshooting either my computer ryan connects his sound bar, try to set below... Connecting with a Sony KD-55XF9005 connected via the HDMI cable, it harder! Left the family down stairs and went to bed months but had stopped... If there is no sound is output from the subwoofer or Surround.! Example [ a ] compatible with the subwoofer light will flash orange, but no output... Application running 2019: LG TV and sound bar may resolve the issue when sounds can not play,. And see if the Night button on the connection setting of your sound Bar/home theater system may not compatible. Bought my Zvox sound base 440 system and put a Sony account to get the full experience on,! Tv volume not adjusting properly or producing no sound or very low is... Gaming from it and we watch movies and stream Netflix this case, connecting the or! Several times source and increase the volume at the sound from the subwoofer! Audio application running optical cable are you using a cable box ) and that did n't.. Several people posted that, check the Applicable Products and Categories section of this article no. Some help a digital channel be available, Inspirational stories, tips and tricks from our photographic. With audio settings on TV too as i saw several people posted that the Sony TV this month on. Flashes once you in quickly and easily making these adjustments in 5.1 audio was working. Now i connected up last Night and the sound bar speaker, subwoofer, and with! Soundbar, there are a few simple solutions to this thread + of the subwoofer or Surround speaker are...

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