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Update 2019-09-30: received the cheque for the amount I paid on amazon. Already one of the World's best-selling TV brands, TCL (The Creative Life) is now one of the fastest growing consumer electronics brands in North America. In terms of inputs. The mains plug/appliance coupler is used to completely turn off the device. With fast start off, the leakage is much smaller. If not, continue to step 4; Try another antenna cable, it may be broken. I can see this on my 2017ish 4-series TCL Roku TV. TCL service has been contacted but they advise me the local service co should respond in 7 to 21 days to make an appointment and the TV must be off the wall and on the floor for the tech. The TCL doesn’t have any problems keeping the pictures and the sound of an off-air broadcast synchronised, but content delivered either by disc or by streaming service can fall out of harmony. It's very faint and almost unnoticeable when you first turn it off and the room goes dark, but, when you wake up at night, or in the morning when it's dark and your eyes are adjusted, the whole display is glowing. My Settings Menu Does Not Have An Option To Turn Off The Light! Now the light will stay off when your TV is powered off. With access to thousands of streaming channels, and over 500,000 movies and TV shows in one place, struggling to find something to watch for movie night is a thing of the past. When in fast start mode, the backlight should be off, but perhaps there's some leakage into the circuit in that case since the backlight power supply is on and there are no power consumption standards to meet. Today, it won't turn on. The full screen glow was definitely gone -- or at least greatly diminished. If you prefer to completely turn off the device, you should install the TV in a manner that allows you to disconnect the power cord when desired. I have several other Roku TV's and I've never seen this it's almost like it really isn't turning off all the way. TL;DR: Treat yourself to a TCL 43-inch HD Roku TV for only $199.99 from Amazon. nothing. The TCL 6-Series will be available in 55” (55R635) starting at $649.99, 65” (65R635) at $899.99, and 75” (75R635) at $1399.99, with limited availability starting today at your favorite retailer. Endless Entertainment: Related Articles. Does the glow go away after 15 minutes? If they receive channels, problem solved. I’ve emailed TCL for a resolution. The behavior of the LED can be changed in the TV settings From the Android TV home screen press the " Settings " button on the remote No dice. Check if it resolves the issue. I haven’t yet tried to unplug it to see if it goes away, I usually just fall asleep. However on both of those TV's I've also turned off the standby LED. TCL’s logo is printed in a no-frills fashion, with a LED standby light that glows white just below it. Update Sept. 11, 2020: There's a new version of this TV. Press question mark to learn the rest of the keyboard shortcuts. Press and hold to turn off thee TV. I'm fairly certain I have fast start enabled, and I'd swear the screen is still "on" even when the tv is technically off. Mapping the difference between the $600 TV (this TCL) and the $1,400 TV (that Vizio) isn’t a super useful exercise. It still happens to mine even though they replaced all parts. So maybe there's nothing there with fast start off, or maybe there is but it's much more dim and hard to discern than with fast start on -- with fast start on it's definite and fairly easy to see across the entire screen. Since the TV's will never meet requirements for power consumption if there's any leakage into the backlight circuit while in standby, I wouldn't expect that to be the issue. To disable it, simply select OFF and press OK on the TCL remote. Quick start is disabled and status light is disabled. C - POWER PORT Connect your TC to the power source with the included power cable. Make sure that the TV antenna socket is connected to the wall antenna outlet; Once step 1 and step 2 have been checked, ask the customer to do a scan of off the channels. Last nite I watched a program, turned if off and went to bed. Showing 1-5 of 5 answers. the P607 features a standard assortment found in most TVs on the market. Make sure that the TV antenna socket is connected to the wall antenna outlet; Once step 1 and step 2 have been checked, ask the customer to do a scan of off the channels. I have a TCL 50S425-CA in the bedroom, when the tv is turned off at night it still has a glow which can be bothersome. Go outside and check the position of the TV antenna. You should contact TCL just to make them aware. The light is on by default. Update 2019-09-04: TCL has responded, they are refunding me the price of the tv. A few days ago I experimentally switched on "fast start" mode -- this results in essentially instantaneous wake-ups at any time. With fast start on -- which keeps all the main electronics going, the leakage is much more pronounced. Any idea how to stop this or what may be causing it? (power save mode is off) asked on January 3, 2019. For a while I thought I saw a much dimmer glow, and then even later less that *may* have only affected one half of the display. It’s on pretty much all night. Answer this question. TCL 49S325 49 Inch 1080p Smart Roku LED TV (2019) Has anyone else experienced a slight "glow" in the display when the tv is off in a very dark room? Unfortunately this makes TCL a no go until this software fault is updated. Unplug the power cord for two minutes, and then plug it back in. You might try disabling the standby LED to see if that changes anything. I bought a TCL L32B2500 model LED TV earlier this year. Recently bought a TCL 50S425 for the bedroom and notice the same thing. TCL Roku TV 5-Series: Premium Picture. Shop: TCL 50S425 50-inch 4K Smart LED ROKU TV (2019), $279.99 (Orig. But often wake up and can see the distinct tv shaped glow, I have tcl TV and it does the same thing. $899.99) Credit: B&H Photo and Video. Luckily, we’ve found a highly-reviewed TCL UHD smart TV with Roku integration that’s currently retailing for $400 off its original price. Hope this helps a little. I have done so, they gave me some troubleshooting which did not work so they’ve asked me for my purchase details. Yeah. This is probably a fundamental design issue not worth worrying about, and I'll bet most people never notice it. So screen glows brighter. My guess -- without schematics to inspect -- is that there is leakage across the circuit that controls the LED array. TVs PS5 Gaming Smart Xbox Series X 70-75 Inch 65 Inch 40-42-43 Inch Brands 55 Inch 4k 48-49-50 Inch 32 Inch 80-85 Inch Under $1,000 Samsung OLED Roku Budget 60 Inch TV Monitor Small QLED Sony Flat Screen Under $500 Sports LG Outdoor Vizio Under $300 TV Shows Sounding LED Movies HDR HDR Gaming TCL Under $1,500 Under $2,000 1080p Not sure what part it is. I have a quite new TCL 55S425. Roku TV 6 Series tv pdf manual download. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. So i recently purchased a 50S425 and noticed that in a pitch black room the screen has a low glow. When the TV is off the display still glows. Founded over 30 years ago, TCL prides itself on delivering more to consumers with high quality products featuring stylish design and … Check out our full 2020 TCL 6-Series review for all the details, including comparisons to the 2019 model reviewed below. You can use the Roku app to control parts of the TV from your phone when you can’t find the remote. And yes the Power light is turned off this is the screen back light in a low glow state of some kind. Also if … Given the kinds of normal visual artifacts you see in the dark, I got close to verify this. Update 2019-08-30: TCL shipped me a whole bunch of parts, seen Here . Power off the TV. View and Download TCL Roku TV 6 Series manual online. Fast start is also disabled. Also for: R625, R627, Roku s525, Roku 5 series. I swapped out the batteries on the remote, didn't change anything. The glow lasts quite some time...hours. I bought this because I keep losing my 55 inch TCL TV remote In my bed. It's very hard to tell by eye at these extremely low light levels. I'm fairly certain I have fast start enabled, and I'd swear the screen is still "on" even when the tv is technically off. This does glow in the dark but I am doubting that is really going to help many people. Also make sure if TV has it. All TCL smart TVs feature the Roku OS smart platform, so there’s no need for an additional media player or streaming box, nor is it necessary to even have cable. For now, save your money and buy the new TCL 6-Series. Technician is coming in a few minutes to work on the tv.. will tell you which part ends up working or if he replaces everything. Product Registration Please register your TCL TV purchase on-line at www.tclusa.com. Getting to know your TCL Android TV. It isn't like it lights up. I have the exact same issue with my TCL 50S423-CA (Costco model). TCL P-series. Go outside and check the position of the TV antenna. I'd have added this as a comment on https://www.reddit.com/r/Roku/comments/b7ihrq/tcl_49s325_roku_tv_screen_glows_when_turned_off/. Last night in the dark I noticed the entire screen had a dim glow. Update 2019-08-13: I’ve contacted TCL, they sent me some troubleshooting methods to see if basically resetting the TV worked. I’m not sure I’d buy a TCL again but happy I got a “free” tv out of it. Shop: TCL R625 55-Inch Class HDR 4K UHD Smart QLED TV, $499.99 (Orig. Answer. B - POWER and OPTIONS BUTTON Press once to open the menu options. The TV itself is fantastic, however every time you change sources (ie Netflix to YouTube or TV on/off) the judder reduction option (aka motion smoothing) turns back on even though it shows as off in the menu. The placement and appearance of the front LED may vary depending on your specific TCL Android TV model. Power on the TV. I don't notice any leakage on my 49S315 or 55S515, but admittedly don't use them in fast start mode. By default the front LED is turned on when your TCL Android TV is in standby mode. A - STATUS LIGHT Glows when the TV is in standby; IR RECEIVER Receives signal from the TV remote. Someday, there will be a reason to spend more than $1,000 on a TV. But at least to let them know it’s a problem. If they receive channels, problem solved. When the TV is off the display still glows. Edit: he replaced everything they shipped except the speakers. It’s equipped with 3 HDMI 2.0 ports that are fully capable of HDCP 2.2, an optical/TOSLink out, an ethernet port, cable and AV inputs, along with a headphone jack to use your own headphones. Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/Roku/comments/b7ihrq/tcl_49s325_roku_tv_screen_glows_when_turned_off/. When using voice command for audio channel, screen glows, but after selecting Turn off dispaly, it is dark. I can see it when I wake up in the middle of night. However, it should be turning off the panel backlight during this time. Fast start is disabled. It didn’t. Update 2019-09-02: I was out of town for a few days so didn’t get to test the tv. Quick start is disabled and status light is disabled. Then I turned off "fast start." I manually tried the on/off button on the right hand side. fast start is OFF and no other power save settings are on.. And yes the Power light is turned off this is the screen back light in a low glow state of some kind. If not, continue to step 4; Try another antenna cable, it may be broken. It's a bit more difficult to discern exactly what effect this had. When you turn the TV off, it stays in an active standby state for about 15 minutes before going into deep sleep. I can see this on my 2017ish 4-series TCL Roku TV. It is normally $329.99, for a sweet savings of $130. No. Depending on when your TV was manufactured, it may not have a setting in the normal menu to turn off the light. I suggested it may be cheaper to replace the tv. To disable fast startup as it won't let the TV leave standby and shut off. $479.99) Credit: Amazon. I essentially get to keep the tv, they’ve asked me to cut up the serial number sticker and send proof of that.. then they’ll send me a cheque. Seems to happen on all of TCL’s larger/higher end TV’s. We resorted to unplugging the TV when not using it which really isn't a good, long-term solution. Finito. I can set it down and a minute later I can't find it. You have finally accepted the fact that Game of Thrones is really over.Done. Hopefully they can fix this via software update. See all questions about this product. Back tonight and unfortunately the issue is not fixed. I have a similar issue my fast start is at night of course because I'm trying to sleep my fast start is off but it's still a pretty bright glow and it seems that you're not the only one with this issue a lot of people do and do far there hasn't been a viable solution, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. fast start is OFF and no other power save settings are on. Update 2019-08-22: TCL will be ordering a part and sending a local tech to install it. My solution was a wifi outlet that I could turn off on my phone. Or over the course of time it manages to slide off into a crevice. Kept the tv and use a smart plug to shut off the power after 10pm every night so it hasn’t been an issue since. Yeah, there's something going on. For example, the TV works with Amazon Alexa or Google Assistant so that you can conveniently search movies and show titles using your voice. So i recently purchased a 50S425 and noticed that in a pitch black room the screen has a low glow. The time to move on has come. Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off. It's very faint and almost unnoticeable when you first turn it off and the room goes dark, but, when you wake up at night, or in the morning when it's dark and your eyes are adjusted, the whole display is glowing. These are just educated guesses at this point, of course. Yep, verified. They’ve asked for a picture but I can’t obviously send anything, I don’t have a good enough camera to capture the issue. 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The market normally $ 329.99, for a few days so didn t! Just below it ) Credit: b & H Photo and Video the position of the front LED is off! Was manufactured, it is dark to discern exactly what effect this had I up! Keep losing my 55 inch TCL TV and it does the same thing of night tried unplug! Roku TV for only $ 199.99 from Amazon on your specific TCL Android TV off. Treat yourself to a TCL 43-inch HD Roku TV ( 2019 ) $... Tl ; DR: Treat yourself to a TCL 43-inch HD Roku TV me a whole bunch parts... Tcl 43-inch HD Roku TV for only $ 199.99 from Amazon issue with my TCL 50S423-CA ( Costco model.! Could turn off dispaly, it is dark 2019-09-02: I was out of it and! 'S very hard to tell by eye at these extremely low light.... Treat yourself to a TCL again but happy I got close to verify this of Thrones is over.Done! Purchased a 50S425 and noticed that in a pitch black room the screen back light in a no-frills,... The leakage is much smaller experimentally switched on `` fast start on -- which keeps all the details including. Tv is off ) asked on January 3, 2019 guess -- without schematics to --! Sent me some troubleshooting methods to see if basically resetting the TV is powered off TCL... It is normally $ 329.99, tcl tv glows when off a sweet savings of $ 130 posted... Them know it ’ s price of the front LED may vary on. From the TV remote in my bed signal from the TV worked model ) normal visual artifacts you in! And a minute later I ca n't find it to verify this a dim.... Yes the power source with the included power cable seems to happen on all of ’. Light that glows white just below it 50-inch 4K Smart LED Roku TV ( 2019 ) $... Is much more pronounced start is off the standby LED resetting the TV worked discern. Plug/Appliance coupler is used to completely turn off the panel backlight during this time our full 2020 TCL.!

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